Shipping Policy
Below is all the information regarding our nationwide shipping rates, delivery times, and procedures.
Where We Deliver
We offer nationwide shipping within South Africa only. We do not offer international shipping at this time.
Order Processing Times
All orders are processed within [1–2 business days] (excluding weekends and public holidays) after receiving your order confirmation email.
Once your order has been packed and handed over to our courier, you will receive a shipping confirmation email with your tracking number.
Shipping Rates & Delivery Estimates
All orders are shipped via The Courier Guy directly to your door.
| Service | Estimated Delivery Time | Price |
| Standard Courier Delivery | 4–7 business days | R73.00 – R100.00 (calculated at checkout based on weight and location) |
Please note: Delivery times are estimates. Delivery may take slightly longer during public holidays, festive seasons, or due to severe weather conditions.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification containing a tracking number.
You can track your parcel anytime by entering your waybill/tracking number on The Courier Guy Tracking Page.
Please allow up to 24 hours for the tracking portal to update after receiving your notification.
If you haven’t received your parcel within 8 business days of receiving your shipping confirmation email, please reach out to us at info@sitaarza.com with your name and order number so we can follow up with the courier.
Lost, Stolen, or Damaged Packages
We are not responsible for items that are lost, stolen, or damaged during transit. Once your order has been handed over to The Courier Guy, the courier assumes full responsibility for the safe delivery of your parcel.
If your package arrives damaged:
Keep all original packaging materials and the damaged goods intact.
Contact The Courier Guy directly with your waybill/tracking number to file a damage claim.
If you need assistance obtaining details for your claim, you can email us at info@sitaarza.com, and we will provide the necessary transaction details to help you submit your report.
Contact Us
For any further shipping questions, please reach out to us:
Email: info@sitaarza.com